When your customers ask a question at 2 a.m., who answers? Thanks to AI chatbots, your business can now stay awake 24/7.
What a Chatbot Is — and Isn't
Modern AI chatbots are far more than simple "frequently asked questions" bots. Using natural language processing (NLP), they understand what the customer actually means, follow the context of the conversation, and hand off to a human agent when needed.
Chatbot Use Cases for Small Businesses
Frequently asked questions: opening hours, prices, location — instant answers
Appointment booking: integrated with your calendar, 24/7 scheduling
Order tracking: the customer types their order number and learns its status
First contact and lead capture: welcomes potential customers and collects their details
WhatsApp Integration
WhatsApp is the most widely used messaging platform in Turkey. When you integrate your chatbot with the WhatsApp Business API, customers can reach you through the app they already use every day.
Cost and Return
A typical AI chatbot costs between 1,000 and 3,000 TRY per month. In return, it reduces the need for human support by 60–80% and measurably improves customer satisfaction.